- We respect your privacy and do not share your personal information with third parties.
- Your payment details are securely processed through encrypted transactions.
- By placing an order, you agree to receive order updates and promotional offers from Kim Flower. You can Kim Flower – Store Policies1. Order & Payment Policy
- All orders must be placed through our website, www.kimflower.com, or by contacting our customer service.
- We accept major credit cards, PayPal, and other secure payment methods.
- Orders are processed upon successful payment confirmation.
- For custom orders, full payment or a deposit may be required in advance.
2. Delivery Policy- We offer same-day delivery for orders placed before 12:00 PM (local time).
- Delivery times may vary based on location and availability.
- If the recipient is not available at the time of delivery, we will attempt to leave the flowers in a safe place or reschedule the delivery.
- Additional charges may apply for redelivery.
3. Cancellation & Refund Policy- Orders can be canceled within 2 hours of placement for a full refund.
- Cancellations after this timeframe may be subject to a cancellation fee.
- If you receive damaged or incorrect flowers, please contact us within 24 hours for a replacement or refund.
- Refunds may take 3-5 business days to process, depending on the payment method used.
4. Quality Guarantee- We ensure that all flowers are fresh and of high quality at the time of delivery.
- Due to the natural nature of flowers, variations in color, size, and appearance may occur.
- If you are unsatisfied with your purchase, please reach out to us, and we will do our best to resolve the issue.
5. Privacy Policy
